Hi. I am on the Debut theme. I had two orders come in last week and was starting to process. I reached out to the customer and asked if they would like to leave a note as it was close to Mother’s Day. The customer stated that they had included a note but it was not visible on her order. Has anyone had this happen and if so, how did you solve the issue.
Thanks for any help!
Cheryl
Any time you have an issue with your website like this you’ll want to ask the customer exactly how they encountered the issue, so you can recreate it. (in this case ask them the exact steps they took to leave the note).
Once you’re able to recreate the issue, you’ll either know what to fix (for example maybe they didn’t click save note, then you could have a message saying click Save, or have some code added that has a popup if they have a note but didn’t click save and try to checkout)… or if you don’t know what to fix, you can pass the information on how to reproduce the issue to a developer that can adjust your code to fix the issue.
If you need professional help feel free to reach out to my team of Shopify developers at speedboostr.com/contact. We like solving problems.
Thanks so much speedboostr. I will reach out to them.