This was definitely a great Ads incentive to grab hold of. Have you reached out to TikTok Support directly?
We do not have the access into the TikTok channel directly so I would recommend reaching out to TikTok Support directly via this link. They will be able to support you through this query!
Thank you, unfortunately I am getting no where with tik tok support
The person who is dealing is not replying to anything and if you open a new ticket they close it saying I have to use the ticket already open, despite that no one is replying on the original