I refunded my customer over a week ago and she is saying she hasn’t received it How can I confirm the refund has been sent out from my side? I can see the process refund processed successfully on my timeline If the customer claims they haven’t received the refund - who is responsible to investigat…

Hi @ShemsBoutique , June here from Shopify. Thanks so much for including your screenshot, that’s incredibly helpful. How soon after processing payment for the order was it refunded? I ask because if the refund took place within 24-72 hours of the original payment, it will more likely than not hav…

Has my customer's refund been processed successfully?

Payments + Shipping & Fulfilment

lshackelford December 27, 2023, 9:44pm 5

I am having the same issue, I had a customer who was refunded on 12/4 and hasn’t received their refund. I hope this gets resolved.

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Has my customer's refund been processed successfully?

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