Has Shopify disabled the live chat option? There seems to be no way to contact them anymore.

Technical Q&A
1

Hello all,

I’m wondering if any of you can help me. After what seems like an endless loop of logging in and trying to get to the 24/7 live chat support page, I have resorted to asking on here.

I can honestly not find a way to chat to a Shopify adviser, this used to be very easy to do a few months ago.

I was wondering if any of you could help.

Many thanks.

Kraft Werks

2

Hey, @KraftWerks ! Welcome to Shopify Community!

Our live chat support channel, as well as callback and email, has always been available. You can contact our support team through those channels by visiting https://bit.ly/3cJkx8V. After visiting the link, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.

If you’re unable to reach our support page and create a support ticket via the guide I just shared, I suggest going through local troubleshooting steps as a local issue may be preventing you from doing so. You can perform the following:

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

The steps above should allow you to create a support ticket, however, if you are still unsuccessful, don’t hesitate to respond to this post and I’ll help you further.