Have Duty Fees and Taxes Changed for Shipments to Canada?

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Topic summary

Main issue: A U.S.-based seller using Shopify Shipping had two recent Canadian orders returned because customers faced unexpectedly high duty fees—an issue not seen in the past. They asked if duty/tax rates or shipping policies to Canada have recently changed and sought prevention tips.

Suggestion provided: Use DDP (Delivery Duties Paid) labels so duties and taxes are prepaid and included in the checkout price, preventing surprise charges at delivery. This can be implemented via Shopify apps that generate DDP labels. Adjust product pricing to cover these upfront costs.

Clarifications: DDP means the shipper pays the import duties and taxes before shipment delivery, so the recipient owes nothing upon receipt.

Outcomes and next steps:

  • Explore DDP shipping options and compatible Shopify apps.
  • Recalculate prices to incorporate duties/taxes.

Status: No confirmation in the thread of any recent regulatory or fee changes; the question about changes remains open.

Summarized with AI on December 14. AI used: gpt-5.
1

Hi everyone,

I’ve been using Shopify Shipping for the past five years without any issues, but recently I’ve had two orders shipped to Canada returned because the duty fees were too high for the customers. This has never been a problem before, and I’m wondering if anyone else has experienced something similar.

Have there been any recent changes to duty fees, taxes, or shipping policies when sending items to Canada from the U.S.? Are there any tips or adjustments I can make to avoid this issue in the future?

Thanks in advance for your help!

1 Like
2

Hi Mike,

One solution could be to use DDP (Delivery Duties Paid) labels, which include all duties and taxes upfront. That way, your customers won’t have any unexpected charges when their order arrives.

You can also look into Shopify apps that handle DDP labels. Just make sure you adjust your prices accordingly so everything is covered on the front end. Hope this helps out!