Have to stores want to Canceal one of them

Technical Q&A

Topic summary

A user mistakenly created two Shopify stores through an Instagram promotion they believed was free. They want to cancel one store associated with a specific email address.

Solution provided:

  • Remove the payment card from the account, OR
  • Deactivate the store through Shopify Admin:
    1. Navigate to Settings (bottom left)
    2. Select “Deactivate Store” at the bottom
    3. Choose a closure reason
    4. Click Continue and enter password
    5. Click “Deactivate Now”

The responder notes this process can be used to deactivate both accounts if needed. The issue remains unresolved as the original poster has not confirmed taking action.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

By mistake I signed up for two Shopify store, from Instagram, they said it was free but it’s not! I was to canceal the one store with the email: jpagano6969@ outlook.com

john pagano

631-609-5105

2

You can simply logout from Shopify or you can detach the Card that you use for payment.

OR you can follow these steps.

  1. Go to Shopify Admin.
  2. Click on Settings from the bottom left.
  3. Click on Deactivate Store at the bottom.
  4. Choose a reason for closing the store.
  5. Then click Continue and then enter your password.
  6. And the click “Deactitivate Now”.

In this way you can deactivate both of the accounts.