Have you been scammed by a single product online store?

Shopify Discussion

Topic summary

A user reports being scammed by a single-product Shopify store and is unable to get a refund or proper response from the merchant. The customer provided the store’s contact details (Cèline Madrid) and email address, seeking Shopify’s direct intervention.

Shopify’s Response:

  • Clarified that Shopify is a hosting platform and doesn’t manage individual store orders or shipments
  • Directed the user to contact the merchant directly first
  • Recommended reviewing the Buyer FAQ for steps to recover funds through payment disputes
  • Provided a portal link for reporting suspected fraudulent stores for further investigation

Status: The issue remains unresolved, with the user needing to pursue refund options independently or file a fraud report.

Summarized with AI on November 11. AI used: claude-sonnet-4-5-20250929.
2

Hey there, @SrGobi . Thanks for reaching out and bringing this to our attention.

As Shopify is a platform that hosts online businesses, we do not manage or ship the orders ourselves. With that being said, it would be best to reach out to the business that you made the purchase from. If you have not heard back, you can use this portal to report stores that you suspect are using our platform fraudulently. From there, we can investigate further.

You may also wish to refer to our Buyer FAQ for next steps to recover your funds.