having glitch at backend

Topic summary

A Shopify store owner is experiencing an issue where compared prices (likely sale/original prices) display correctly in preview mode but fail to appear on the live storefront.

Key Details:

  • The issue was documented in a video shared via Google Drive
  • A respondent identified the problem as a missing store setting that needs to be configured
  • Once the setting is properly implemented, the compared prices should display correctly on the live site

Current Status:

  • The discussion remains open
  • The original poster has requested clarification on which specific setting needs adjustment and whether changes should be made in the backend or frontend
  • Screenshots or detailed instructions have not yet been provided
Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.

Can any one tell me why this is happening please see attached video
https://drive.google.com/file/d/1g2-GdVjvq7qvqibJ3XVn2Pm0mzvdzK8_/view?usp=sharing

Hello muzammilzia

i’ve been able to watch your video about the compared price issues of not showing under view but keep showing under preview. This is due to a settings that is needed to be implmented on your store. Once it is been set, it will start showing.

Preview

which type of settings? share screnshots . is it on backend or frontend