Having this issue with connecting store to shopify developer

Shopify Discussion

Topic summary

Main issue: Difficulty connecting a Shopify store to a developer (Partner) setup when the same email is used for both the Partner business and the store account. The OP cites a prompt advising to log in manually with the Partner business email and the password set when the store was created.

Responses:

  • One participant says the shared email should not be a problem because Partner and Merchant logins are separate, and asks for the exact error/flow to diagnose.
  • Another suggests using collaborator access if the store is on the Partner account, letting a developer request access to the store.

Current status: No confirmed solution or follow-up from the OP. A later commenter reports the same issue and inquires if it was resolved.

Key terms:

  • Shopify Partner account: developer/agency account for building/managing stores and apps.
  • Merchant account: store owner/staff login used to run the storefront.
  • Collaborator access: a request from a Partner to gain permissioned access to a merchant’s store.

Open items: Clarify the exact steps/error message and whether manual login with Partner credentials resolves the conflict.

Summarized with AI on December 14. AI used: gpt-5.
1

Hello. I am having this issue when connecting the developer side to my store. I run both of them

  • An account’s email on the store is the same as your partner business email. Log in manually using your partner business email and password set when the store was created.

I am using the same email I didn’t it was going to be a problem but it looks like it could be.

Thanks in advance.

2

Hey @arcax ,

This is Siva from https://reviewmyecommerce.com where we do a detailed review of Shopify and e-commerce stores.

I don’t think it is a problem as partner account login and merchant account logins are different you should be good to go, but can I know what is the exact problem you are facing? This helps us to help you in the better way possible.

Thank you.

1 Like
3

Hi @arcax

If store is located on your partner account you can ask your developer to send collaborate access for store

1 Like
4

Hi Arcax, Did you solve this problem? I’m encountering the same issue now.