Having trouble claiming website on Pinterest app

Topic summary

Main issue: Users cannot claim their Shopify store on the Pinterest app despite adding the provided HTML verification code near the tag.

What was tried: The original poster inserted the HTML snippet “after ,” but Pinterest still returns an unspecified error message. No details of the exact error or screenshots were provided.

Current status: Another user reports the same problem and asks if a fix was found. No solution, troubleshooting steps, or confirmations of successful verification are shared.

Open questions:

  • Whether the HTML tag placement and format match Pinterest’s exact requirements (e.g., within , unaltered, on the live theme).
  • Whether caching, theme publishing, or domain/redirect settings affect verification.

Outcome: No resolution yet; the thread remains open with multiple users experiencing the same issue.

Summarized with AI on December 14. AI used: gpt-5.

I’m having issues not being able to claim my website. I’ve added the HTML after but I’m getting this message. What am I doing wrong please help

I am having the same issue at the minute, did you get it resolved?