Having trouble updating YUVA theme to version 12.2.0, any advice?

Store Design

Topic summary

Issue: Updating a Shopify YUVA theme from version 9.0.0 to 12.2.0 stalls at the “copying your customizations” step (the part of the update that migrates settings and custom code). Prior checks suggested no major functional code changes, and connectivity isn’t the problem.

Suggestions offered: 1) Contact YUVA theme support for known compatibility issues. 2) Temporarily remove or revert recent customizations to isolate conflicts, then reintroduce them incrementally. 3) Clear browser cache/cookies or try a different browser to rule out browser-side issues.

Latest update: YUVA Support indicated the theme contains numerous customizations and code changes, which block the automated upgrade. The user chose to proceed with a manual update path.

Status: No automated resolution confirmed. Manual migration is underway. Open question remains which specific customizations are incompatible with the update; isolating and refactoring those would be the likely route to enable or ease upgrading.

Summarized with AI on January 2. AI used: gpt-5.
1

Hello, I am currently working with a YUVA Theme version 9.0.0 and there is a 12.2.0 version available. However, when I try to update a copy of my theme, it gets stuck in loading “copying your customizations” and it doesn’t continue any further.
My internet connection is working fine and, on previous analysis in a theme audit from the Shopify web development team, there are not any substantial modifications to the original code that provides functionality to the theme, so I don’t understand what is happening.

Anyone with the same problem? Any advice?
Thank you!

2

Hi @justkeepcoding ,
This is Theodore from PageFly - Shopify Page Builder App.

You’re stuck updating your YUVA theme from 9.0.0 to 12.2.0 at the “copying your customizations” step. Here’s what you can do:

Contact YUVA Theme Support: They might be aware of compatibility issues and have solutions.
Check Customizations: Try temporarily removing recent code changes to see if the update works. Reintroduce them one by one later to find the conflicting code.
Clear Browser Cache & Try Different Browser: Clear your cache/cookies or use a different browser to rule out browser issues.

Best regards,
Theodore | PageFly

3

Hi Theodore,
Thank you for your answer. I’ve contacted Yuva Support Team and they’ve told me there are a lot of customizations and code changes in my theme and that’s why the upgrade is not possible.
So now I am on that beautiful journey of manually updating the theme. Wish me luck!

Thanks for your reply, have a great day :grinning_face_with_smiling_eyes: