When I go to Products in the POS, it populates a few items, but not everything in my inventory. When I search random product names that I know are in store, it comes back with no search results. Barcodes are able to be scanned, but it’s impossible to pull up most of my items in the POS’s search results. I have tried syncing inventory multiple times and I’ve updated to newest version of POS. Please help, this issue is causing a lot of wasted time when it becomes relevant.
I don’t know if the issues are related, but I’m also having trouble loading collections in the POS app. Very frustrating for my work!
Hey @MurphysBootShop
This is likely a publishing issue rather than a sync problem. Have you checked that all your products have Point of Sale enabled in their publishing settings?
Go to your Shopify Admin → Products → open any product that’s not showing in POS → check the right panel under Publishing and make sure the Point of Sale channel is toggled on.
If you have a lot of products, you can bulk-enable this: go to Products → select all → click More actions → Make available on → Point of Sale.
If that was the problem, once enabled, those products should start appearing in your POS search within a few minutes without needing to sync again
Thanks for response @Mateo-Penida. I have checked multiple affected products and Shopify Admin lists their publishing as “all channels”. I should say this would happen from time to time, but was not a persistent issue until last week.
I see, well, it sounds like something changed on Shopify’s end rather than a configuration problem on yours.
I suggest you contact Shopify Support directly at https://help.shopify.com/en and let them know that the problem started last week and still hasn’t been resolved. Since your products are listed correctly and manual synchronization doesn’t fix the issue, this is something they’ll need to investigate on their end.
Thanks for troubleshooting!
That sounds incredibly frustrating. Dealing with inventory syncing issues during busy hours is the worst. Hope you can get that sorted out soon.
Ended up being a sync issue. While POS app wasn’t throwing error messages when I tried to sync, the date was not changing after it completed. I ended up deleting app’s data and after logging in again, the problem no longer persisted.