Hi there,
I’m struggling with the hCaptacha challenge in the shopping cart checkout flow.
It is a three part puzzle challenge that pops up for our customers for every single order, even if they are 2FA for Shop Pay.
I know it is causing us to lose business and drive customers away.
I’ve discussed with customer support about simplifying or removing it completely from the checkout flow, but they have let me know there is no solution currently.
When I use other Shop Pay stores, this problem doesn’t exists.
I’ve been told it’s part of the new security update.
This is a truly awful user experience and it’s impacting my revenue.
How can I get this rolled back or changed?
I’ve tried disabling Captcha in the Online Store > Preferences, but that doesn’t include the checkout flow for purchases, only forms and newsletters.
Any assistance or advice is greatly appreciated.