The hCaptcha is showing on every single checkout session, which is hurting sales. Has anyone seen this happen before? Seems there’s very limited ability to control the captcha settings and plus support isn’t sure how to resolve.
Topic summary
Issue: hCaptcha appears on every checkout session in a Shopify Plus store, triggering a challenge for all customers.
Impact: Reported to be hurting sales/conversion, as the friction applies to every checkout attempt.
Context: The poster notes very limited control over hCaptcha settings within Shopify Plus. Shopify Plus support has not provided a clear resolution.
Request: Seeks confirmation from others who have experienced the same behavior and any known fixes or workarounds.
Notes: hCaptcha is a bot-prevention challenge that verifies human users; firing it on every session can significantly increase checkout friction.
Status: Unresolved. No solutions, decisions, or action items were shared in the thread. The discussion remains open, pending community input or official guidance.