Header icons not displaying on android

Shopify Discussion

Topic summary

A user reports that header icons fail to display on Android devices while working correctly on iOS. The issue affects a site using the Debutify 2.0.2 theme.

Current Status:

  • Problem confirmed with screenshots showing missing icons on Android
  • Icons display properly on iOS devices

Troubleshooting Progress:
GemPages support team has responded and requested additional information:

  • Specific Android phone model
  • Browser name being used

The support team tested on a Samsung device with Chrome browser and reported icons displaying normally, suggesting the issue may be device or browser-specific. The discussion remains open pending the user’s response with requested device details.

Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.
1

Hello,

We have been experiencing a problem, where the icons of the header of our page are not displaying on Android OS.

The icons are displayed correctly on ios devices, the problem is only on Android phones.

We are using the Debutify 2.0.2 theme.

We would really appreciate it if anyone would be able to offer a solution to our problem. (Screenshots attached)

Android_No_Icons.jpg
Android_No_Icons.jpg945×2048 93.1 KB

Ios_Icons.jpg
Ios_Icons.jpg946×2048 99.4 KB

Thank you!

2

Hello @Kristupas ,

It’s GemPages support team and glad to support you today.

Could you please share your Android phone name and the browser name that you used? I tested in a Samsung with Chrome browser and it still shows normally:

GemPages_0-1670288406992.png
GemPages_0-1670288406992.png1918×965 141 KB

Best regards,
GemPages Support Team