Header works perfectly on laptop but not on mobile

Technical Q&A
,

Topic summary

Main issue: On mobile, the sticky header is visible but the Menu and other header items are not clickable; only the logo responds. Desktop works correctly. Theme used: Titoo (third‑party theme).

Key details provided:

  • Store URL and password were shared for investigation.
  • The problem initially occurred intermittently on mobile, then stopped working entirely.

Diagnosis/findings:

  • Support identified that another page element overlaps the header on mobile (shown in a screenshot), likely preventing taps from reaching the header/menu.

Recommendations/actions:

  • If the overlapping element comes from an app, reposition or reconfigure it, or contact the app’s support.
  • Since no app is involved and this appears to be theme-related, the user was advised to contact the Titoo theme provider for support.

Status/outcome:

  • No fix implemented within the thread; the issue remains open pending theme provider assistance.

Notes:

  • A screenshot was central to the diagnosis, illustrating the overlapping element above the header on mobile.
Summarized with AI on February 2. AI used: gpt-5.
2

Hello @Tina_CG ,

It’s GemPages support team and glad to support you today.

Could you please share your store URL ( with the password if your store password is enabled ) then I can see and suggest something for you?

Best regards,
GemPages Support Team