We have a headless implementation of Shopify on our site, when a customer checks out from our headless store, we redirect to a url Shopify provides through the shopify-buy sdk.
Since last night, Shopify is 302 redirecting back to the root shopify store from the checkout url. We had to disable password protection on the site so that it would stop redirecting. This has been running in production with this config for years now, Shopify has changed something.
Steps:
Customer clicks checkout, shopify-buy sdk provides a url for checkout: https://{custom domain}/{shop id??}/checkouts/{checkout id}?key={some special key??}
Shopify 302 redirects to https://{custom domain}/checkouts/co/{checkout id}
We have the exact same issue. If we connect to a VPN and select North American servers, we can go through to the checkout. This seems to be some weird geo-related issue with the API at the moment (Our best guess). We have notified Shopify Partner support and given them a way to reproduce the issue.
We opened a ticket with Shopify Support 33234945 but I donāt think thats going anywhere bc the conversation was super confused with the support rep. You know the weird thing is, we have another ādevā site that is set up exactly the same way w/ password protect and its not redirecting! Fwiw I am located in North America so Iām hitting North American servers presumably
Thank you for this, we have now done the same - and this works for us atop a degree. We now have infinite redirect issues with this theme - because we use a domain alias and not the standard shop.myshopify.com url.
I do hope they resolve the issue at hand, however.
@vix
Yes, the problem still persists. We are located in Denmark, and from here - disabling password protection sends customers to checkout correctly (I understand that people in other countries arenāt as lucky as me, though).
It looks like some redirects are still happening even if it works for us. Something must have changed Shopify-side that relates to geo-location.
If you need more info, please let me know. This is a critical issue, and it was working fine until a couple of days ago. We havenāt deployed any change in the checkout app.
Note: we found a similar thread that was supposed to be fixed, however there are some users reporting occurrences after the fix release.
Hi - Thanks for providing the examples. Can you try in incognito or on a new device? I was able to go through the cart to checkout without issues for https://vanitechile.myshopify.com/
We have same outcome when using incognito, in vanite store the checkout lands on āinformationā step, which is not the intended behavior since we are filling all required fieds so that checkout lands directly in āshippingā step.
Just had this on a Storefront API store we manage, the app has been live ~2 years.
Disabling password protection worked in this scenario too!
Spent 3 hours explaining to a live chat agent that I did not need a Shopify Expert and this was a Shopify issue only Shopify can fix! Why is support for trying to get anything Storefront related fixed so painful???
As far as I know it started happening on yesterday for the first time for myself and store owners.
God knows how many orders have been lost to this, may have been happening for customers sporadically for months for all I know.
As an update, I do have a support ticket open with the Shopify technical team about this, hopefully they can resolve this!
Unfortunately, I am also facing this issue and our live website is experiencing this issue. We have a headless implementation of Shopify on our site, when a customer checks out from our headless store, we redirect to a checkouturl provided by shopify graphql api. Now checkouturl is getting redirected to storefront password page. It was working fine earlier.
So if you want password protection enabled on your store again and you are lucky enough to have your ticket escalated to the technical team after spending a few hours speaking to level 1 chat agents, they can put in a temp fix for your website, but, the underlying problem will not be resolved for those who donāt create a ticket forā¦ an unknown period of time.
In regards to the checkout creation, weāve identified in our investigation what may be causing the unexpected redirect. Weāve applied a temporary solution for this issue on your store going forward and you can feel free to re-enable xxx.myshopify.comās storefront password. As a part of our ongoing efforts to improve the checkout design and function, Shopify developers are working on a longer term solution to support all merchants in your circumstances. As I wouldnāt have a timeframe for when this will be implemented, myself or my team will update you as soon as we have confirmation of completion from our developers.
