Hi Skye, and thank you for the clarification. However, I would like to note that four things raised REAL alarm bells to me:
First, the lack of a capital “S” in the name Shopify. To me, that implied that the source of the transactions was not the real Shopify, since every other transaction from Shopify has had the correct capitalization/naming standard. Second, I never received any notice from Shopify that these transactions would happen, outside of when I originally linked my bank account to my Shopify account, more than 5 years ago. Third, there was no transaction number associated with the deposits and withdrawal. And fourth, Shopify support knew nothing about these transactions, and said that they did not come from Shopify and that I should contact my bank immediately.
I think, to quote a famous movie line, “What we have here is a failure to communicate.” Shopify should have alerted merchants, in advance, that this would take place. Shopify support should have been made aware of the situation in advance. And whoever is in charge of setting up these transactions should follow protocol for the look of these transactions. I find it unacceptable that Shopify should cause this kind of problem. That’s what I deem a “rookie mistake” and I expect Shopify to have better processes in place.