I am looking for a heatmaps and recordings app recommendations. I need an app/tool that allows me to record any customer activity on our navigation and header mainly. Thanks in advance.
Topic summary
Seeking recommendations for heatmap and session recording tools for a Shopify store, with emphasis on tracking navigation and header interactions. Current tool is Microsoft Clarity, but the merchant is concerned it may no longer record checkout under Shopify’s new checkout extensibility that requires pixels for checkout scripts. They are open to paid options.
Suggestions offered:
- Outside Shopify: Clarity, Hotjar, Smartlook.
- Shopify-integrated apps: MIDA Replay Heatmaps (described as new, good pricing, quick to install); Lucky Orange (described as older, pricier, more complex); Propel (recordings only, no heatmaps).
- One participant offered to build a lightweight Shopify app to integrate Clarity for $1/month.
Key considerations: maintaining session recordings (ideally including checkout) and optimizing navigation based on user behavior.
Status: No decision reported. It remains unclear which option reliably captures checkout sessions under the new extensibility rules. The discussion is open with actionable candidates identified but no confirmed solution.
If you’re technical you can use Clarity which records everything, it’s 100% free
Otherwise I could create a Shopify app to integrate Clarity smoothly with your store without slowing it down
Would you pay $1/month for that?
Don’t mind to pay. We are currently using Clarity, but with the new checkout extensibility requiring pixels for checkout scripts, it looks like Clarity will no longer be able to get recordings at checkout. That’s why I am trying to figure out if there is a paid for app I can use instead. Our main goal is to see how our customers interact with out navigation to make any adjustments necessary.
Outside Shopify: Clarity, Hotjar, Smartlook
Apps integrated with Shopify:
-
MIDA Replay Heatmaps, a new app, good pricing, really fast to install: https://apps.shopify.com/mida-session-recording-replay
-
Lucky Orange, older app, quite expensive, little more complicated: https://apps.shopify.com/lucky-orange
There’s an app called Propel but they don’t offer Heatmap feature, recording only.
Hope this helps 
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