здравствуйте! почему у меня нет доступа в мой магазин?
hello! why can’t I access my store?
hello. I wrote to you that I have limited access to my store, what is the reason? look at my problem
Hi there, @narodali !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to what you are dealing with, what sort of issues are you facing when trying to access your store? Any and every information will help us get a better idea and be able to assist you further.
For account login issues, we always recommend you try the following troubleshooting steps:
- clear cache and cookies
- try incognito or private mode
- try a different browser
- try a different device
- try a different data/wifi connection
- ensure you are logging in with the correct credentials: use link here
Definitely give these steps a try to see if you get different results on your end.
We also refer you to your email address that is registered as the account owner email address of your store. If this change was made by one of our teams, they will have reached out directly to you about this and inform you as to why we are making such changes to your store. Ensure you check your spam folders as well.
If all the options above still do not provide any clear information on how to resolve this matter for you, I recommend you reach out to our live support team. Once they verify your credentials, they can open up the back end of your account and dig deeper to further figure out what exactly is happening.