Hello shopify my website is inactive can you check what wrong please

Shopify Discussion
1

hi my website is inactve what is wrong

1 Like
2

Hello Magaliedaran, hope you are god? To activate your store, kindly go to your theme option, click on your current theme option, click on customize theme, a LIVE button will shown in the customizing section, click on it and get your store activated. Or kindly click on Activate on the current theme option.

FEEL FREE TO MESSAGE ME IF YOU STILL HAVE ANY ISSUE WITH ACTIVATING IT OR IF YOU HAVE ANY OTHER ISSUE WITH YOUR STORE…

3

Hi!

Alternatively, consider sending a quick email to Shopify’s support.
Contact page link: https://help.shopify.com/en/questions#/contact/email

4

Hi, @magaliedaran ,

Welcome to the Shopify Community!

If you are having trouble accessing your Shopify account, you will need to chat with our support team. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

  • If you are unable to log in, you can choose the “Continue without logging in” option at the start and continue through the same process:

21-08-5q2hc-1w34a
21-08-5q2hc-1w34a1990Ă—892 89 KB

  • You’ll then be prompted to ask about a topic:

21-08-3hywh-lazct
21-08-3hywh-lazct1860Ă—1354 193 KB

  • Doing this will present you with links to the relevant documentation, there will also be an option to contact us directly if you require further help:

21-08-1kdl6-xyai6
21-08-1kdl6-xyai61982Ă—1320 166 KB

  • Clicking on this button at the bottom will then present you with the different support options available. Once you’re chatting with a Support Advisor, they’ll be able to help out.

Since contacting support is the next step, I’ve marked this reply as the solution for the benefit of others who may discover this topic.

All the best,