Help ASAP- Shopify payment isn't working at check out

Technical Q&A
1

Hey guys I need help ASAP

For some reason no one is able to make a payment on my site, everyone gets a red message saying “Your payment could not be processed at this time, please try again in a few minutes”

What could be the problem?

Thanks!

Danna

2

Danna,

it’s ALWAYS useful to provide as much information about your system as possible, so we can duplicate and check the issue when trying to help. The URL would be the least.

A search brought up this: https://community.shopify.com/c/Payments-Shipping-Fulfillment/Your-payment-could-not-be-processed-at-this-time-credit-card/m-p/583309/highlight/true#M24879

Have you filed a ticket with the support directly yet?

Mario

3

Hey thanks Mario!
Your answer was very helpful as apparently, my problem was that the product price did not reach Stripe’s minimum!
Can you please explain to me how to open a ticket with support directly? (So I know for the future)
Also, Would it be possible for you to answer my other problem regarding the newsletter confirmation email:

Hey guys,
I have a question regarding the newsletter confirmation email.
After I send out a test email to myself for ‘customer email confirmation’ I receive an email with a ‘Subscribe’ button, and when I press ‘Subscribe’ it takes me to a 4 0 4 on my website page. I don’t want it to go to my website but just show a “Thanks for subscribing” in the email page itself. How do I fix this?

Thanks in advance,

Danna

4

Danna,

Your answer was very helpful as apparently, my problem was that the product price did not reach Stripe’s minimum!

Glad to hear that helped! Feel free to mark the answer as a solution :wink:

Can you please explain to me how to open a ticket with support directly? (So I know for the future)

I have https://help.shopify.com/en/questions#/contact bookmarked – just in case :wink:

Also, Would it be possible for you to answer my other problem regarding the newsletter confirmation email:

Did you already start a thread with this issue? If not, please do so – feel free to reference me in it (however – i’m not too sure i have a solution right at the bat yet :wink: )

Mario