HELP: Content Not Displaying on Pages + Difficulty Uploading Content

Shopify Discussion

Topic summary

A Shopify store owner is facing two main technical issues:

Issue 1: Shipping Policy Page Appears Blank

  • Content exists in the page editor but doesn’t display on the live site
  • Already verified page visibility settings, template selection (“Default page”), and cleared browser cache

Issue 2: New Content Uploads Display Incorrectly

  • Uploaded content (runescope and divination guide) overlays on top of the hero section instead of rendering properly

Proposed Solutions:

For the blank page issue:

  • Check theme code files (page.liquid, page.json, or main-page.liquid) for missing {{ page.content }} tag
  • If missing, add the tag within a proper div container
  • Verify the template supports rich content rendering

For the upload overlay issue:

  • May be caused by large HTML/media elements or improper content separation in the theme
  • Check if content is wrapped in layout-friendly containers

Additional troubleshooting steps suggested:

  • Test with a basic text-only page to isolate the problem
  • Temporarily switch to a default theme (like Dawn) to determine if it’s theme-specific
  • Verify editing in the correct market (if multiple markets are configured)

The issue appears to be theme code-related rather than account settings.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
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HELP: Content Not Displaying on Pages + Difficulty Uploading Content

I’m experiencing a problem with my Shopify theme that I need assistance with.

I’ve noticed that content is not displaying correctly on certain pages, specifically my Shipping Policy page.

The content is present in the page editor, but the page appears blank on the live website. I’ve tried the following troubleshooting steps: * Ensured the page is set to “Visible” * Verified the template is set to “Default page” * Cleared my browser cache I’m also experiencing difficulties when trying to upload new content to my website. For example, when I tried to upload a runescope and divination guide, the content was overlaid on top of the hero section instead of displaying correctly. I suspect there may be an issue with the theme code or a deeper problem with my Shopify setup. Could you please assist me with the following: * Investigate why content is not displaying correctly on my Shipping Policy page. * Troubleshoot the issues I’m experiencing when uploading new content. * Determine if there’s a problem with my theme code or account settings. I understand that it’s currently Easter Sunday, but I would greatly appreciate any assistance you can provide as soon as possible. Thank you for your time and attention to this matter.

Sincerely, Bjarndís Helena Mitchell - https://myicelandicname.is

1 Like
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Hello @Bjarndis let’s get this sorted out. Based on your description, there are two main issues happening:

  1. Shipping Policy Page Content Not Showing
    Probable Causes:
    . Page is using the wrong theme template

. Theme’s page.liquid or main-page.liquid file is missing {{ page.content }}

. A custom section or layout is overriding or hiding it

. Theme settings are conditionally hiding the content

Quick Fix Steps:

  1. Go to: Online Store > Pages > Shipping Policy

  2. Template: Confirm it’s set to page or default (you mentioned you did this :white_check_mark: )

  3. Now check the theme code:

. Go to Online Store > Themes > Edit code

. Open:

. templates/page.liquid or templates/page.json

. Or if it uses main-page.liquid, open that file under sections

. Look for this line (or something similar):

{{ page.content }}

. If it’s missing, that’s why your content doesn’t show.

Fix: Add {{ page.content }} inside a div like:


  {{ page.content }}

Let me know your theme name (Dawn, Refresh, etc.) and I can give you the exact code.

  1. New Content Uploading Over Hero Section
    This sounds like:
    . You’re pasting or embedding large HTML or media (like a PDF, iframe, or image)

. Theme doesn’t properly separate hero from main content

. Page section might not support rich layout content

Fix Options:
. If this was on a custom page with a sectioned layout, go to:

. Online Store > Pages > [Your Guide Page]

. Make sure the template is page or one with proper content area

. Then go to Edit Code > sections/main-page.liquid or main-page.liquid and confirm it has:

{{ page.content }}

. Also check that content is wrapped in a layout-friendly container like:

If your theme uses JSON templates, check templates/page.[your-template].json and make sure the main section being used is capable of rendering rich content (like main-page or rich-text).

  1. Final Checks
    . Try creating a new test page with just basic text. Does it render?

. If yes, then your problematic page may contain malformed HTML or unsupported elements.

. Try switching the theme temporarily to a default one like Dawn and preview that page. If it works, it’s definitely a theme issue.

Want Me to Dive Into Your Theme?
If you’re comfortable sharing:

. Your theme name

. The exact template/page you’re using

. OR invite me as a collaborator (if you’re stuck for real)

I can show you exact code to paste or guide you through a clean fix.

Let’s get your Shipping Policy and content issues sorted ASAP. Want me to generate the fix code for a typical page.liquid file to copy-paste in

Thank you :blush:

3

A possibility not yet mentioned – if you have markets, make sure you’re editing in proper one:

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