Hello l’ve been running a new shopify store for 2 weeks now targeted to the USA (im in europe), had some sales until an issue with a customer. He tried to order several times
and resulted in wrong zip code error on his cc. I spoke to him and he said something like his bank cancelled the payment thinking it was a fraud. I then turned off the AVS scan setting (that basically doesn’t scan if the cc has the same zip code as the shipping adress) to let him try that again (didn’t
work). And today I woke up with many orders in the abandoned cart giving a generic “card declined do_not_honor error” and I see the customers tried to pay several times but couldn’t go through. I have been trying to solve this and don’t understand what
should I do. I contacted support and they said to turn the CVV and AVS options to on. Does anyone know what to do? I’ve been trying to find a solution and cannot. Thank you in advance!