A user has been locked out of their Shopify account for nearly a month with no resolution. Support repeatedly requests the ticket number via live chat but provides no substantive help beyond stating “our accounts team will contact you.”
Key Issues:
The discussion remains unresolved with no clear path forward. The user expresses extreme frustration with the lack of direct contact options and characterizes this as the worst customer service experience they’ve encountered.
I have been locked out of my Shopify account for almost a month with the support team saying ‘our accounts team will contact you’ but nothing has happened & they just ask for the ticket number over & over on the live chat, it goes around in circles!! They are also holding funds from a sale from December 2023.
How can Shopify not have a contact number to speak to an actual person to fix the problem.
This is the worst customer service I have ever experienced.