Hello all, we are seeking urgent assistance! For over 3 months, our business has requested that our domain flenjure.com be disconnected from a frozen shopify store with the same name presumably. As our business are the legitimate owners of this domain, we’ve made the request for assistance/disconnection of the domain over eight (8) times (support ticket numbers 55172899, 53722576, 53458166, 53500816, amongst many others) to various support team advisors over the 3 month period. Occasionally, some advisors pretend they’d like to assist us while others simply rude and dismissive of this simple request. We have paid for the one year plan with Shopify and have been unable to resume operations because we have no domain. Ultimately, are requests are met with the company line, “we’ve escalated your request to our ‘business operations’ team to assist you.” This is usually after they’ve wasted about 30 mins - an hour of our time pretending to troubleshoot/assist us. We’re deeply frustrated and have had 3 months bordering 4 wasted on this issue and complaint. We’d simply like our domain (flenjure.com) free and able to connect to our store. If ANYONE can assist us we’d be grateful. It’s been a nightmare.
Topic summary
A business owner reports being unable to access their domain (flenjure.com) for over 3 months due to it being connected to a frozen Shopify store.
Key Issues:
- The domain is legitimately owned by the poster but remains linked to an inaccessible frozen store
- Multiple support requests (8+ tickets) have been submitted without resolution
- Support interactions follow a pattern: troubleshooting attempts, then escalation to “business operations team” with no follow-up
- The business has paid for a one-year Shopify plan but cannot operate without domain access
Current Status:
- Issue remains unresolved after 3+ months
- Business operations are completely halted
- Poster is seeking urgent community assistance or alternative solutions