HELP: ERROR uploading ad to Facebook from Shopify

Shopify Discussion

Topic summary

Issue: Uploading a Facebook ad via Shopify’s Facebook integration fails with the error: “A problem with Facebook prevented your activity from being published. Try to republish in a few minutes.” The store is new; the user has not run ads before.

Checks completed:

  • Domain confirmed and email verified, setup appears correct.
  • Facebook ad account not restricted or banned.
  • Products and descriptions believed to comply with Facebook policies.

Context: The user prefers Shopify’s integrated, simpler ad creation over Facebook Ads Manager (Facebook’s native advertising tool), but the integration blocks publishing.

Attempts and support: The user searched forums and online without a suitable fix; others reported similar issues to Shopify support, which has not provided a solution.

Status: Unresolved. The user seeks a workaround or root cause for the Facebook-side publishing error within the Shopify integration; no actions or resolutions reported yet.

Summarized with AI on March 5. AI used: gpt-5.
1

Every time I try to upload my ad, I get this error message:

There is 1 error with this activity:

  • A problem with Facebook prevented your activity from being published. Try to republish in a few minutes.

My store is new so I’ve never ran ads before. I’ve looked everywhere in this forum and online with no suitable responses as of yet. My store domain is confirmed, my email is verified, everything is set up correctly. My FB ad account hasn’t been restricted or banned. None of the products or descriptions go against FB guidelines…

I would just go directly through the FB Ad Manager to create my ad, but it doesn’t make it easy to create a simple ad like the shopify FB integration does…

Please, does anyone have a solution for this, many people have already discussed this with shopify customer service whom cannot seem to help.