help：How do products and pages filter sensitive/prohibited words

Technical Q&A
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Topic summary

A store owner reports repeated punishments for using sensitive/prohibited terms (e.g., “the world’s first”) detected across pages, text, images, and videos, and asks for an app that can regularly scan content and push alerts. They’re seeking recommendations from the app marketplace but don’t know which app to use.

A responder asks which platform issued the punishment and what the warning said, requesting screenshots and URLs to give specific guidance. They note content disapprovals are common across Google Merchant Centre, Google Ads, Meta Ads, and even Shopify.

Suggested remediation process:

  • Read the warning email and admin notice.
  • Search the warning online for common fixes.
  • Implement fixes, then appeal.
  • Contact platform support.
  • Iterate until resolved.

Status: No resolution yet. Key action items are to identify the specific platform, share the exact warning details (with screenshots/URLs), and follow the iterative fix-and-appeal approach. Attachments/screenshots are requested to proceed.

Summarized with AI on December 25. AI used: gpt-5.
2

What platform “punished” you, and what did the warning say?

If you provide screenshots and URLs, it can help to offer more specific ideas here.

In saying that, it’s very common to encounter content disapprovals, warnings, restrictions on platforms like Google Merchant Centre, Google Ads, Meta Ads even Shopify itself. There’s always something :slightly_smiling_face:

Generally the process is:

  1. Read the warning email
  2. Read the warning in platform admin
  3. Google the warning to figure out common fixes
  4. Try fix it
  5. Appeal
  6. Ask support for help
  7. Go to 1

Eventually after a few cycles of that you should be able to figure it out.