A user is unable to deactivate their Shopify store during the second day of their three-day trial period. After explaining their cancellation reason, the deactivation page freezes at the final step. The issue persists across multiple browsers (Firefox and Chrome), and the user has confirmed it’s not related to payment problems since they’re still within the trial window.
Screenshots provided: Two images showing the frozen deactivation interface.
Suggested solution: The issue may stem from a backend blockage on Shopify’s side. The recommended next step is to contact Shopify support directly via live chat at help.shopify.com for immediate assistance with completing the account deactivation.
Im trying to deactivate my store. Im in the second day of the three day trial period.
I explained the reson for canceling, but the page freezes on the final step.
I tried with firefox and google chrome. I know it has nothing to do with late payments because im on the second day of the three day trial.
Could someone help me deacivate my store please? or help me contact the right person that can help me?
Hi Portfedh
The issue with your store may be due to a blockage on the Shopify back-end. Please try again and consider contacting Shopify support directly through live chat for better assistance.
Best,
Esther
