My Visa had a declined of a £344 Shopify charge. My store has no unpaid invoices and is on the £1 promotional plan. Can you identify which account or invoice this charge belongs to?
Please, first talk with shopify support staff directly.
If things don’t workout for you, we can talk here in the public in this community.
@NAZZ2146, Are you able to contact the support?
Hey @Nazzy2145 ,
hope you doing well!
If your store has no outstanding invoices, the charge may be linked to a different Shopify account or store using the same payment method. I’d recommend contact Shopify support with the last four digits of the card and the charge details so they can identify the associated account.