my admin page is not working it just keeps loading ,loading and loading
i also tried to clear cookies of partners.shopify and tried to use incognito but nothing working
Topic summary
Multiple users are experiencing persistent loading issues with their Shopify admin panels, particularly affecting the Online Store sections (Themes, Blog Posts, Pages, Navigation). The problem has been ongoing for several days to weeks.
Key symptoms:
- Admin dashboard loads, but Online Store menu items get stuck at ~98% loading
- Affects multiple devices, browsers (Chrome, Firefox), and locations
- One Shopify Partner reports the issue impacts 3 client stores
- Occasional Error 500 messages appear
Troubleshooting attempted (unsuccessful):
- Clearing cache and cookies
- Using incognito mode
- Trying different browsers and devices
- Resetting internet connections
- Updating browsers to latest versions
Partial workarounds discovered:
- Removing URL query parameter ‘?channel=true’ helped one user load pages in Firefox
- Issue appears more severe on satellite internet (HughesNet) but occurs on other connections too
Current status:
Shopify support staff (Rae, Hilary_3) suggest this is a localized issue rather than a platform-wide outage, as shopifystatus.com shows no known problems. They recommend users contact Shopify Support directly for account-specific investigation through authenticated channels. The issue remains unresolved for most affected users.
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