HELP. My shopify account has been hacked

Shopify Discussion

Topic summary

A Shopify account has been compromised with the password changed, preventing the owner from logging in. Despite receiving suspicious activity warnings from Shopify, the breach wasn’t prevented.

Current situation:

  • Unable to access account due to changed credentials
  • Attempted to contact support through Shopify’s chat AI
  • AI provided a non-functional/unclickable link when requesting supervisor escalation

Key frustrations:

  • No clear way to prioritize or escalate this urgent security issue
  • Difficulty finding direct contact methods (phone support)
  • Limited support channels available (user doesn’t use Twitter)

The user is seeking immediate assistance and alternative contact methods to reach Shopify support directly for this time-sensitive security breach.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Ok. So my shopify account has been hacked, and the password has been changed. So I cant log into my account.

I then go through the chat AI, and continue to say Contact support supervisor. It eventually give me a link that does not go anywhere that cant be clicked.

I am BLOWN AWAY that i cant prioritse this, and even though I had received emails from shopify saying suspicious activity, it didnt stop this from happening.

Can anyone in here help?

2

Thank you. How do I contact them via phone? I dont use twitter. I cant find a way to contact them for something so urgent.