Help! My shopify Store is Closed & They Keep Charging Me!

Shopify Discussion
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Topic summary

Issue: Merchant reports ongoing credit card charges despite having closed their Shopify store and cannot access the account to investigate or stop billing.

Attempts to resolve: Tried logging in to review billing but is blocked from access. Searched for support options (chat/AI) but encountered circular flows with no resolution. Notes there are no visible phone numbers or email contacts to reach support directly.

Key questions: 1) Is reactivating the store required to get help with billing? 2) If reactivation is necessary, how can it be done without the ability to log in?

Constraints: Lack of access to the account and absence of effective support channels are preventing progress.

Status: Unresolved. The poster is seeking guidance on stopping charges and regaining access or contacting support to review billing after closure.

Summarized with AI on December 19. AI used: gpt-5.
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I’m having trouble finding someone to talk to in customer service about charges I am getting after my shopify store was closed. Whenever I try to log into my account to see why I am still getting charged on my credit card it wont let me in. I have even tried to find a chat box or AI team to answer my questions but they just run me in circles and I get nowhere.

Do I first need to re-activate my store in order for someone to help me figure out why I am being charged? If so, how can I do that if it won’t let me into the site to re-activate? There are no customer service numbers I can try, not even an email.

Please Help!