Help Needed: Unable to Reconnect Shopify to My Old Facebook Catalog

[furkan06]

Hi everyone,

I’m facing an issue with my Shopify-Facebook integration and would really appreciate any advice or insights! Here’s the situation:

My catalog stopped updating properly, so I disconnected it from Facebook, thinking that reactivating the connection would sync everything back to normal. However, now every time I try to reconnect Shopify to Facebook, it creates a brand-new catalog instead of letting me select and reconnect my old catalog.

This is a big problem for me because my old catalog is tied to active ad campaigns that have already completed their learning phases, and I don’t want to lose that progress.

Here’s what I’ve tried so far:

• Disconnected and reconnected all Instagram & Facebook integrations.
• Spoke with Meta support, and they said the issue lies with Shopify.

I really don’t want to resort to using an XML feed or a paid third-party app, as I’d prefer to stick with Shopify’s built-in features.

Has anyone else experienced this issue and managed to reconnect their old catalog successfully? Any help or suggestions would be hugely appreciated!

Thanks in advance!

[danish2]

Here’s a concise solution:

1. Verify Ownership & Permissions

   • In Facebook Business Manager, confirm you’re the admin of the old catalog and Business Manager account.

2. Reconnect in Shopify

   • In the Facebook Sales Channel settings, disconnect and reconnect to your Facebook account.
   • During reconnection, select the correct Business Manager and ensure the option to use an existing catalog is visible.

3. Use Commerce Manager

   • If Shopify creates a new catalog, go to Commerce Manager, select the old catalog, and link Shopify as a data source.

4. Clear Cache/Use Incognito

   • Clear your browser cache or use incognito mode to avoid cached settings affecting the process.

5. Contact Shopify Support

   • If issues persist, contact Shopify support to manually resolve the catalog linking.

This should help reconnect your old catalog.

[Bundler-Manuel]

Hey there @furkan06 Have you tried getting in touch with a meta representative that could walk you through the process? A community member on here once had their similar issue fixed this way.

[furkan06]

Hello,
Thank you for your support. I will try tomorrow and notify you.

Thank you so much,

[furkan06]

Hello Ope_15

I am unable to select my old catalog in any way. As the owner of the account and business portfolio, I am performing the actions myself. I’ve tried disconnecting and reconnecting 3-4 times, and I even transferred the catalog to another account and tried it from that account. Of course, I granted admin permissions to the new account I gave access to. Shopify support is directing me to Meta, and Meta support is directing me back to Shopify. We are completely stuck.

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