Inventory would be a separate CSV. You can learn more about the Inventory CSV through our help center here.
There are a few culprits that could cause an image error:
Culprit 1:
Some self-hosting solutions allow for public-facing images but protect the links on the server using different levels of 3rd party permissions. This would be known as Read Only permissions.
The CSV requires READ & WRITE permissions to be available on the folder in your file server that houses the images. Once the CSV has finished importing the images, the original folder Read-Only permissions can be re-instated.
Culprit 2:
Commonly, merchants will try to use a private or invalid URL to instruct Shopify about what images it should grab for their products. It’s important to remember that it needs to be a DIRECT link to a PUBLIC image. In other words, the URL should end in the file name (ie. alekmackie.com/images/myproduct.jpg), and visiting that URL in your browser should bring you to a page with JUST that image, and no other content.
Culprit 3:
The file server is denying our request. It could see multiple attempts to download the image as “bot” activity, or simply is rejecting our request to download the image.
Your error is likely connected to Culprit 1 or 3 as it does not appear to be connected to number 2. In any case, our support would be limited as we can’t control how the image server you’re using reacts to our request. If you’re still having trouble uploading the images after checking the permission, then you may want to touch base with Amazon or use a different image hosting software.
I would need to know the errors and would need access to the file to better understand the issue. If you can supply the information you’ve received in the email, along with the file, then I’d be happy to review your issue further.