Help requested with reports for closed store - can't figure out how to reach Shopify Support

Shopify Discussion
1

I recently underwent a full rebranding and rebuilt a new Shopify store. I worked with a Shopify expert and she exported all content etc from the old store to the new one. However, at year end I’m trying to get some reports and I find that some of the data in my new store only covers the time from the new store. I need to get access to data - specifically fees paid - for Jan 1,2020 to the date I closed the old store. I recall seeing a message when I closed the old store that I would still be able to access reporting/data if required but that i would need to contact Support…However, I can’t find any way to reach Shopify Support.

Can anyone advise?

Kind regards,
Janet

2

Hello Janet. Were you ever able to get the reports from your old store?

I’m working with a company that only runs their store in the spring, ahead of the summer only business opening. I created a Total Sales report and saved it just prior to them closing or halting the store but see that it only shows the first 100 results - what type of sales report is that?!

Was hopeful that you were able to resolve your issue and could put me in the right direction.

Thank you,

Elaine

Elaine