I have been charged £10 per month for the last 11 months from my debit card without even having an account! I cannot cancel the payment via my bank so I tried to cancel via the virtual assistant but no luck. So have resorted to actually opening an account to cancel the one I allegedly have and now cannot cancel. Please can someone help?
Topic summary
Main issue: A user reports being charged £10 per month for 11 months via debit card, despite not having (or recognizing) an account tied to the charges.
Actions taken: They couldn’t stop the payments through their bank. They tried the platform’s virtual assistant without success. They then created a new account hoping to locate and cancel the alleged subscription, but still can’t find a way to cancel.
Context: Tagged with “shopify-payments,” indicating the charges may be related to Shopify billing/payment processing, though the user cannot identify the source account or subscription.
Requested help: Guidance on how to cancel the ongoing payments and stop further charges.
Status: No resolution or official guidance in the thread yet. Key unanswered questions include how to identify the specific merchant/subscription tied to the card and the steps for cancellation and potential refunds.