Our payouts have been on hold for more than two weeks. Can someone from Shopify please help. These are some of the tickets we have raised:
53093142, 53313060
We have changed ownership of the business two weeks ago and updated our bank accounts. We have received the following email from Shopify to upload documents for ID verifications but we never heard back from them again.
Ticket ID: f21faa12-e30b-45e6-9330-4e55905c354e
We have tried talking to Shopify support advisors but we are not getting any useful information from them other than that the matter will be escalated and we need to wait for internal team to come back to us.
We need to understand what is happening and why our money is being held for this long. It is extremely frustrating to get no response and not knowing who to go to.
Please help! As a small business it is very hard to continue operating without cash coming in!!!