We’re looking for 10 Shopify merchants who are tired of losing money to return abuse.
If you’ve ever approved a refund and thought “this doesn’t feel right” — but didn’t have the data to prove it — RefundSentry was built for you.
What is RefundSentry?
RefundSentry is an AI-powered fraud intelligence layer for Shopify. It scores orders before you ship them, flags suspicious returns in real time, and auto-tags risky customers — all without replacing your current returns setup.
It works alongside Shopify Native Returns, Loop, AfterShip, and ReturnGO. Install it, and it starts scoring. No migration, no workflow changes.
What it does — in plain English
Catch fraud before you ship
Every order gets a risk score at checkout. High-risk orders are automatically held for review before fulfillment — so you stop losing product to serial returners and wardrobers before it leaves your warehouse.
50+ fraud signals, not just rules
RefundSentry uses over 50 behavioral, velocity, and contextual signals to score every return. It catches patterns that simple blocklists miss: weekend wardrobing, exchange churning, size-swap escalation, guest checkout abuse, gift card cashout schemes, shared address clusters, and more. AI-powered text analysis reads return reasons to detect suspicious patterns.
Auto-tag risky customers
Customers are automatically tagged in Shopify (refundsentry:low-risk, medium-risk, high-risk) so your team can filter and prioritize without leaving the admin.
Chargeback prediction
Detects double-dip fraud — when a customer files both a return and a chargeback on the same order — before the dispute hits your account.
Self-tuning scoring
Confirm outcomes on flagged returns (was it actually fraud?) and the scoring engine learns which signals predict real abuse in your store. It gets smarter the more you use it.
Reason clustering
AI groups messy free-text return reasons into actionable categories — sizing issues, quality defects, coordinated fraud — so you fix root causes, not symptoms.
Customer intelligence
A dedicated profile page per customer with return history, risk timeline, reason patterns, and internal notes. Everything your team needs to make fast decisions on repeat returners.
Full analytics suite
Custom date ranges, period-over-period comparisons, product return trends, refund method tracking, cross-dimensional analysis, and signal effectiveness dashboards. See which products, categories, and
customer segments are driving the most return abuse.
Shopify Admin integration
Risk scores, triggered signals, and recommended actions appear directly on the Shopify order page via an admin extension. No tab-switching required.
Shopify Flow + bulk actions
Pre-built Flow templates let you automate responses to risk scores. Bulk actions let you tag, export, or trigger workflows on multiple returns at once.
Privacy-first architecture
RefundSentry processes fraud signals without storing raw customer PII. Hashed identifiers only. GDPR-compliant by design.
Who we’re looking for
You’re a good fit if:
- You run a Shopify store (any plan)
- You process 50+ returns per month (or suspect abuse but lack data to prove it)
- You sell in apparel, footwear, electronics, accessories, or anything wardrobing-prone
- You’re currently using Shopify Native, Loop, AfterShip, or ReturnGO for returns
- You have a small team (1–5 people) handling returns manually or semi-manually
What beta testers get
- Free access during the entire beta period — no credit card required
- Direct line to the founder via email or Slack — your feedback shapes the product
- Locked-in discount when we launch on the Shopify App Store
- Priority support — bugs you find get fixed first
What we ask in return
- Install RefundSentry on your store (takes under 2 minutes)
- Use it for 2–3 weeks on real returns
- Share honest feedback — what works, what doesn’t, what’s confusing, what’s missing
- ~20 minutes of your time for a short feedback call
We’re not looking for praise. We’re looking for the rough edges so we can fix them before launch.
How to join
Email us at support@refundsentry.com with:
- Your store name (e.g., mystore.myshopify.com)
- Roughly how many returns you process per month
- What returns app you currently use
Or sign up directly at app.refundsentry.com/beta— enter your email and store URL, and we’ll send you a personalized install link.
Spots are limited to keep the feedback loop tight. We’re accepting 10 merchants for this round.
RefundSentry is built by a solo developer who got tired of seeing merchants bleed margin to return fraud with no affordable tools to fight back. The big players charge $340–$1,000+/month. RefundSentry will launch at $19/month — all features, no tiers, no usage surprises.