I’m also experiencing this. have you found a fix?
Topic summary
A user discovered mysterious HTML code appearing on their Shopify store, all other Shopify websites, and MailChimp—but only on their personal laptop. The code snippet contained reversed JavaScript text related to Qualtrics surveys and feedback triggers.
Troubleshooting attempts that failed:
- Clearing browser cookies and history
- Checking web extensions
- Running malware scans
- Restarting and updating browsers (Edge and Chrome)
- Examining theme.liquid files in Shopify code editor
Root cause identified:
The issue was caused by “surf2earn”—unwanted software the user didn’t knowingly install.
Solution:
- Navigate to laptop’s “Add and Remove Programs”
- Search for “surf2earn”
- Uninstall the program
- Code disappears immediately
Another user reported experiencing the same issue and planned to try this fix. The problem persisted for over a month before the solution was found in another Shopify Community forum thread.