HELP - Weird HTML on top of my website, all shopify websites, and mailchimp

Store Design
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Topic summary

A user discovered mysterious HTML code appearing on their Shopify store, all other Shopify websites, and MailChimp—but only on their personal laptop. The code snippet contained reversed JavaScript text related to Qualtrics surveys and feedback triggers.

Troubleshooting attempts that failed:

  • Clearing browser cookies and history
  • Checking web extensions
  • Running malware scans
  • Restarting and updating browsers (Edge and Chrome)
  • Examining theme.liquid files in Shopify code editor

Root cause identified:
The issue was caused by “surf2earn”—unwanted software the user didn’t knowingly install.

Solution:

  • Navigate to laptop’s “Add and Remove Programs”
  • Search for “surf2earn”
  • Uninstall the program
  • Code disappears immediately

Another user reported experiencing the same issue and planned to try this fix. The problem persisted for over a month before the solution was found in another Shopify Community forum thread.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
9

Nope, and I’ve literally looked ALLLLLLLLLLLLL over the web/ posted here/ youtube/ forums etc.

I have no idea how to solve it,

and even after deleting all my browsers/ (I’m terrible with remembering passwords so that was a big deal lol).

Nothing has worked. If you figure it out, I would be so grateful if you could let me know, and vice versa. I’ll keep digging and hopefully one of us can find a solution!