Help: Why do some of my product pages display the span tag 'Pay over time for orders over <span> '

Shopify Discussion

Topic summary

Shopify store owners are encountering a display issue where raw HTML code appears on product pages: ‘Pay over time for orders over $35.00’. The problem affects some product pages but not others, and multiple stores are experiencing the identical issue.

Root Cause:
The issue stems from Shopify Pay Installments settings. The message appears inconsistently based on product price thresholds, customer location, and payment eligibility criteria.

Solution Found:
A working fix has been identified:

  1. Navigate to Settings > Payments > Manage
  2. Click “Manage payment methods”
  3. Deselect Shop Pay Installments
  4. Deselect Shop Pay completely
  5. Re-enable Shop Pay if desired as a payment option

Important Note:
Simply deselecting Shop Pay Installments alone (without toggling Shop Pay off and back on) will not remove the problematic text. The complete toggle sequence is necessary to resolve the display issue.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Help: Why do some of my product pages display the span tag ‘Pay over time for orders over $35.00 with Learn more Your purchasing power,’ while others product pagesdo not? How can I remove this span tag?"

slipcoverkas_0-1736603827753.png
slipcoverkas_0-1736603827753.png780×602 37.4 KB

2

Hi,
This is Richard at PageFly - Shopify Advanced Page Builder app.

The inconsistent display of the “Pay over time” message on your Shopify product pages is likely due to the following:

  1. Shopify Pay Installments Eligibility:

    • The message appears when Shopify Pay Installments is available for the specific product.
    • This is determined by factors like:
      • Product price (must be above the minimum threshold)
      • Customer location

  2. Theme Customization:

    • Your theme might have specific code that controls the display of this message.
    • If the theme has been customized, it could be affecting the message’s visibility.

How to Remove the Span Tag:

  1. Identify the Code:

    • Inspect the source code of a product page where the message appears.
    • Find the specific HTML element containing the span tag (likely within the product price section).

  2. Edit the Theme Code:

    • Caution: Modifying theme code can have unintended consequences. If you’re not comfortable with coding, consider hiring a Shopify expert or using a child theme to make changes.
    • Access Theme Editor: Go to Online Store > Themes > Edit Code.
    • Locate the File: Find the file responsible for displaying product prices (usually in the sections or snippets folder).
    • Remove or Modify the Code:
      • Remove the entire code block that generates the “Pay over time” message.
      • Modify the code to conditionally display the message only when desire

Hoping my solution helps you solve your problem.
Best regards,
Richard | PageFly

3

We’re having the same problem. If you Google “$ 35.00 ” there’s a bunch of search results of Shopify stores with the exact same problem.

4

I believe I have found the solution:

  1. Go to Settings > Payments > Manage

    Screenshot 2025-01-30 at 15.35.11.png
    Screenshot 2025-01-30 at 15.35.11.png1456×736 50.4 KB

  2. Click “Manage payment methods”

    Screenshot 2025-01-30 at 15.35.20.png
    Screenshot 2025-01-30 at 15.35.20.png1434×406 15.6 KB

  3. Deselect Shop Pay Installments, then Deselect Shop Pay

  4. Reselect Shop Pay if you’d like to offer it as a payment option

    Screenshot 2025-01-30 at 15.35.31.png
    Screenshot 2025-01-30 at 15.35.31.png1430×604 28.5 KB

If you only deselect Shop Pay Installments but leave Shop Pay selected (without turning it off and then back on), it will not remove the dreaded “Pay over time for orders…” text.