Help with multiple tracking numbers in one email notification?

Shopify Discussion

Topic summary

A merchant is struggling with how to handle multiple tracking numbers for a single order containing items shipping from different locations.

The core problem:

  • Fulfilling the entire order at once sends one email with all tracking numbers, but customers can’t tell which number corresponds to which product
  • Partially fulfilling each item separately sends multiple emails (one per item), which feels excessive

Desired solution:
The ability to associate specific tracking numbers with individual products while sending only one consolidated email notification to the customer.

Current status:
A second user has the same question and is asking whether this can be achieved through Shopify’s API, or if there’s at least a way to add multiple tracking numbers to a single fulfillment via API (even without product-specific associations). The discussion remains unresolved with no solutions provided yet.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hi,

I just received an order for 3 items which will ship from 3 locations. If I add multiple tracking numbers and fulfill the entire order, the customer will get 1 email with three tracking numbers but will not know which product is for which tracker.

If I partially fulfill each item and then associate a tracking number for each, the customer gets three different emails.

Is there any way to associate a tracking number with a specific product so that I can send just one email that includes each tracking number and the product that goes with it? Or some other method to avoid bombarding my customer’s email?

2

@ejanko did you ever manage to solve this, even with API? I would love to do the same thing. Associate a different tracking number to each different unit, but have the customer receive only one email.

If that’s not possible, I wonder if anybody knows a way to add multiple tracking numbers to 1 fulfilment using the API so that the customer only receives 1 email (even though in this case they will not be able to determine which units correspond to which tracking numbers)