Help with self serve returns

Technical Q&A
1

Hi all

I need some help with setting up self serve returns.

I have watched a few vids but it is not giving me the info i need.

We accept returns but the customer must pay the return shipping the videos i have seen do not show how to set this up?

How do i include on the info the customer receives once the return is authorised where the goods are sent back to and what information needs to be included with the return.

How do i get an auto RMA number generated for the return so when it comes back into the warehouse we know which return it associates to.

How to i changed the reason for return options that the customer selects so they are relevant to our business?

Thanks

2

For customer-paid returns, go to Settings > Shipping and delivery > Returns and disable “Offer free return shipping label” - customers will then be prompted to arrange their own shipping. You can add return address instructions and any specific requirements in the return confirmation message text field on that same screen.

Shopify’s native self-serve returns do not auto-generate RMA numbers or let you fully customise return reason options. For those two things, Return Prime or Loop Returns both add RMA tracking and custom return reason flows on top of Shopify’s built-in system without replacing it entirely.