Hello everyone! My hero video isn’t automatically playing on desktop view. I didn’t see a place to upload a video, just a place for a link for youtube, etc so I used youtube. Plays well on mobile. On desktop, it just has the youtube play button in the background. I’m using the impulse theme.
Topic summary
Hero video autoplay issue on desktop in a Shopify store using the Impulse theme. The video was added via a YouTube link (no direct upload option visible).
- Behavior: Plays correctly on mobile; on desktop, the hero section shows the YouTube play button rather than auto-playing.
- Context: The “hero video” refers to the large banner media at the top of the homepage.
Recent update: A participant requested the storefront URL to investigate the configuration and behavior directly.
Actions/next steps:
- Provide the store’s URL so troubleshooting can proceed.
Status: Unresolved and ongoing. No fixes or definitive causes identified yet; awaiting the URL to diagnose further.
Hi @aimeesmithstdio ,
Thanks for reaching out. Do you mind sharing your storefront URL with me here so I can take a look please?