Trying to get support advisor online but from last three days its keeping me in queue, worse AI i have ever seen, Not sure if anyone else encountering the same issue. I have created a development store the theme is not allowing to edit, its keep sending you back to password page where password is not working regardless of the theme. Can anyone help ?
Topic summary
Prolonged difficulty accessing Shopify support and a blocking theme editor loop in a development store. The poster reports being stuck in the AI support queue for three days and asks if others are experiencing similar delays.
Technical issue: In a development store (test store used for building), attempting to edit any theme redirects to the storefront password page. The password prompt does not accept the password, and the redirect occurs regardless of which theme is used.
Actions/requests: Seeks community help or confirmation of a broader support outage/slowdown, and guidance to resolve the password/redirect loop.
Status: No solutions or confirmations from others are provided yet; issue remains unresolved/open.
Notes: A screenshot is attached showing the problem context, but no additional logs or error codes are mentioned.
