Hi! I received a failed bill notification. I’m currently unable to pay, is there any way I can get an extension or keep my store active until I can make the payment?

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    • “Hi! I received a failed bill notification. I’m currently unable to pay, is there any way I can get an extension or keep my store active until I can make the payment?

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Hi @user2556

A bit late but Shopify does not have an official “extension” button, but the system provides a built-in buffer by retrying your payment card periodically for about 28 days. During this retry phase, your store usually remains active and customers can still make purchases, so you do not need to contact support to keep it open immediately.

Hope this helps!