Hi I'm trying to sort out payment gateway,it says bad request.

Technical Q&A
1

I’m trying to get to preferences on my shopify store it keeps denying access saying bad request.

2

Hey there, @Shimza002 . Thanks so much for reaching out to the Shopify Community with your question today! I hope you’re doing well!

I’d love to take some time to help you with the issue you’re facing here, so I’m going to ask you for some additional information to see what we can do to help!

  • You mentioned ‘Preferences’ on your Shopify store. Can you tell me a bit more about what you mean here? Is this the name of the gateway you’re looking to set up, or something different? A screenshot would be helpful here, I believe!
  • You mentioned you’re getting an error saying ‘bad request’ - this is sometimes an error that pops up in browsers, specifically. If possible, can you please provide a screenshot of this error, and explain the steps you’re taking to make this error appear?
  • Can you provide us with your shop URL?

With this requested information, we should be able to dig a bit deeper into your situation here, and find a resolution. The more information we have the better, so if you can think of anything else that would be useful for us to know, please provide it in a follow up reply!

Hope to hear from you soon!

3

Thanks for the reply, uhm I had already been sorted out some lady at
shopify advised me on how to fix it,thanks again.

4

Hey again, @Shimza002 . Thanks for following up so quickly!

Super happy to hear that our Live Team was able to help you get things sorted. If it’s not too much to ask, would you be willing to make another reply here, letting us know what steps needed to be taken to be resolved? I can mark these steps as a ‘solution’, which will help out other users that end up having the same issue as you. If you’re unable to follow up with the steps, that’s alright, but I just wanted to see if you’d be willing to, as that’s what the Community is for!

In addition to my request above, I’d love to chat with you about your store now that things have been resolved! I really enjoy meeting new merchants in the Community, and exploring their stores, so I can learn more about their work, and provide feedback, too! Have you been noticing any recent trends in your business related to customer traffic or spending habits? I’d be happy to chat with you about anything related to your business!