Hey @Vetrivel45
Thanks for reaching out on this thread.
For context, Shopify does not have any involvement with managing or shipping the orders. With that being said, since each business operates independently, it would be best to reach out to the support of the business that made a purchase from. Typically, an online store will have a Contact Us page available towards the footer of the website. They are in the best position to provide you with further support in regards to the order or purchase made.
Let us know if you have any questions.