Hi there, @YOLO2 ! Thank you for reaching out to the Shopify Community today with your question around your order. My name is Imogen. It’s good to meet you.
To be clear, Shopify is an ecommerce hosting platform that provides businesses the tools they need to host their online storefronts. We don’t play a role in their management, or their order management, so it would be best to direct any questions you have about your placed orders to the business you ordered from directly.
Additionally, we have a fantastic blog we’ve written all about the FAQs that people have about their online orders. I definitely recommend that you check out that blog for more information regarding how you can get support with your questions about your order.